Savills offers many different service lines and our teams always aim to provide the highest levels of service.
If something goes wrong, we’d like the chance to put it right.
We’d welcome the opportunity to speak to you in the first instance, so please contact the head of the team in the office you dealt with. They’ll discuss your feedback and agree next actions with you.
Please use our office and people finder to find their contact details.
If they’ve been unable to help you, you can complete the relevant form:
- For residential sales matters please fill out this form
- For residential lettings matters please fill out this form
- For all other matters please fill out this form
Our team will be in touch within three working days to discuss the next steps.
Your feedback on what we do right and what we need to improve impacts on how we work and train our staff ensuring we deliver a consistent quality service to all of our customers.
We would hope to resolve any issues you raise with us, however if after following our internal complaints handling procedure you still feel we have not done so, you are free to contact our Ombudsman:
Property Redress Scheme
Premiere House, 1st Floor
Elstree Way
Borehamwood
WD6 1JH
0333 321 9418
www.theprs.co.uk/ContactUs
We’re also regulated by RICS and ARLA Propertymark.
